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Symptoms of the problem
In Microsoft Windows XP, after you remove a CD recording program or a DVD recording program, or after you remove a different program, you experience the following symptoms:
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You cannot access the CD drive or the DVD drive by using My Computer. |
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One of the following error messages appears when you view the CD drive or the DVD drive in Device Manager:
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Error message 1
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The device is not working properly because Windows cannot load the drivers required for this device (Code 31). |
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Error message 3 |
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Your registry might be corrupted. (Code 19) |
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Error message 2
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A driver for this device was not required, and has been disabled (Code 32 or Code 31). |
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You receive an "error code 39" error message. |
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A message that resembles the following appears in the notification area: |
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Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41) |
Method 1: Manually delete the registry entries
Log on to Windows by using an account that has administrator rights and permissions. Then, follow these steps.
Step 1: Start Registry Editor
Click Start, click Run, type regedit, and then click OK. Registry Editor starts.
IMPORTANT: BACKUP THE REGISTRY BEFORE PROCEEDING FURTHER
Step 2: Delete the UpperFilters registry entry
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In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE. |
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Expand SYSTEM, and then expand CurrentControlSet. |
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Expand Control, and then expand Class. |
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Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}. |
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In the right pane (topic area), click UpperFilters.
Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak. |
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On the Edit menu, click Delete. |
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When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry:
Are you sure you want to delete this value?
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The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
Note Do not exit Registry Editor. You must have this program for the next step.
Step 3: Delete the LowerFilters registry entry
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In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE. |
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Expand SYSTEM, and then expand CurrentControlSet. |
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Expand Control, and then expand Class. |
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Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}. |
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In the right pane (topic area), click LowerFilters.
Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak. |
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On the Edit menu, click Delete. |
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When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry:
Are you sure you want to delete this value?
The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey. |
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Exit Registry Editor. |
Step 4: Restart the computer
If a CD recording program no longer works after you restart the computer, you must reinstall the CD recording program. |
KB314060